# Creala Help Center

> Frequently Asked Question

## Store 

- [How the Creala Store Builder Works](https://help.crea.la/en/articles/15090036-how-the-creala-store-builder-works.md): A complete walkthrough of Creala's Store Builder, section by section, so you can master it and help guide your customers.
- [Creala Store Customer FAQ](https://help.crea.la/en/articles/15090072-creala-store-customer-faq.md)
- [How to Set Up Your Store's Domain](https://help.crea.la/en/articles/15090090-how-to-set-up-your-store-s-domain.md): How to use the free subdomain that comes with every Creala store, or connect your own custom domain through your DNS provider.

## Products

- [Why is my product in review?](https://help.crea.la/en/articles/13738528-why-is-my-product-in-review.md): Every product on Creala goes through a review before it becomes visible. Learn how the review works, how long it takes, and what to do if your product is stuck.
- [How to create a payment link and publish a digital product](https://help.crea.la/en/articles/11482828-how-to-create-a-payment-link-and-publish-a-digital-product.md): Learn step-by-step how to create your first digital product and generate a payment link using Creala
- [How to delete a product](https://help.crea.la/en/articles/11482848-how-to-delete-a-product.md): Learn how to remove a product from your Creala dashboard in just a few clicks.
- [Prohibited Products and Services](https://help.crea.la/en/articles/11482976-prohibited-products-and-services.md): Find out what types of products and services are not allowed on Creala, according to our Content Policy and payment processing requirements

## Sales

- [Troubleshooting payout delays and failures](https://help.crea.la/en/articles/13738558-troubleshooting-payout-delays-and-failures.md): Your payout didn't arrive or shows as failed? This article walks you through the most common causes and how to fix them.
- [Creala’s commission structure](https://help.crea.la/en/articles/11482716-creala-s-commission-structure.md): Understand how Creala applies commission fees to your product sales.
- [What you can sell on Creala](https://help.crea.la/en/articles/11482749-what-you-can-sell-on-creala.md): Discover the full range of digital products and services you can sell. From courses and consulting to software, templates, and more.
- [How to increase your sales](https://help.crea.la/en/articles/11482758-how-to-increase-your-sales.md): Tips to help you sell more by building an audience and sharing your product links on social media
- [Physical products and in-person services are not supported](https://help.crea.la/en/articles/11482769-physical-products-and-in-person-services-are-not-supported.md): Learn why physical goods and services that require in-person interaction can’t be sold on Creala.
- [How to access your product’s payment link](https://help.crea.la/en/articles/11482861-how-to-access-your-product-s-payment-link.md): Find out how to view and copy the checkout link for your product in just a few clicks inside Creala
- [How to export your Sales data to CSV or Excel](https://help.crea.la/en/articles/11482874-how-to-export-your-sales-data-to-csv-or-excel.md): Easily download your sales history from Creala as a CSV or Excel file for reporting, accounting, or analysis.

## Payments

- [When will I receive the money from my first sale?](https://help.crea.la/en/articles/11482688-when-will-i-receive-the-money-from-my-first-sale.md): Learn how long it takes to get paid after your first sale on Creala. Find out about processing time, weekends, and delays.
- [How often does Creala send payouts?](https://help.crea.la/en/articles/11482733-how-often-does-creala-send-payouts.md): Learn how frequently Creala sends your earnings, in what currency, and through which payment method.
- [How to export your payouts history to CSV or Excel](https://help.crea.la/en/articles/11482878-how-to-export-your-payouts-history-to-csv-or-excel.md): Learn how to download your payout history from Creala for accounting, reports, or recordkeeping.
- [How to connect your bank account to receive payouts](https://help.crea.la/en/articles/11482920-how-to-connect-your-bank-account-to-receive-payouts.md): Set up your payment information securely using Stripe to receive payouts from Creala directly in your local bank account.
- [Understanding payout statuses](https://help.crea.la/en/articles/11482956-understanding-payout-statuses.md): Learn what each payout status means in your Creala dashboard, including pending, in transit, paid, failed, and canceled.
- [Supported countries for payouts with Creala](https://help.crea.la/en/articles/12381348-supported-countries-for-payouts-with-creala.md): Find out which countries are eligible to receive payouts in their local currency. See the full list by continent, plus countries available in Preview.
- [Chargebacks and Disputes](https://help.crea.la/en/articles/13576236-chargebacks-and-disputes.md): What They Are and How They Affect Your Payments

## Marketing

- [How to generate promotional images with AI for your products](https://help.crea.la/en/articles/11482884-how-to-generate-promotional-images-with-ai-for-your-products.md): earn how to use Creala’s built-in Marketing tab to create eye-catching promotional images for social media in just a few clicks.

## Integrations

- [Webhooks Integration Guide](https://help.crea.la/en/articles/11173863-webhooks-integration-guide.md): Our Webhooks feature lets you receive real-time notifications whenever a sale or subscription event occurs on one of your products

## Account Settings & Billing

- [What happens after the free trial ends?](https://help.crea.la/en/articles/11482930-what-happens-after-the-free-trial-ends.md): You won’t lose access to your sales but you’ll need to select a paid plan to continue using the platform’s main features.
- [How to delete your Creala account](https://help.crea.la/en/articles/11482949-how-to-delete-your-creala-account.md): Learn how to permanently delete your Creala account