What happens when you create a product
After you create a product or service on Creala, it enters a review status. During this time:
Your product page exists, but the buy button is not visible to customers
The Creala team reviews your listing to make sure it meets platform guidelines
Some products may require additional authorization from our payment provider (Stripe)
This is a one-time process for each product. Once approved, your product goes live immediately.
How will I know the result?
You will receive an email notification once the review is complete:
If approved: You will get a confirmation email and your product will go live right away. The buy button becomes visible to customers.
If rejected: You will get an email explaining the reason. Don't worry — you can create a new product anytime and resubmit. Feel free to adjust your listing based on the feedback and try again.
How long does the review take?
Scenario | Typical timeline |
Standard products (digital goods, services) | A few hours to 1 business day |
Products requiring provider authorization | 2-3 business days |
Products submitted on weekends or holidays | Reviewed on the next business day |
Note: Review times may vary during high-volume periods.
How to check your product status
Go to your Creala Dashboard
Navigate to Products
Look for the status indicator next to your product name
Products in review show a Pending or In Review label
What if my product has been in review for too long?
If your product has been pending for more than 2 business days:
Check that all required fields are complete (title, description, price, images)
Make sure your product type is supported on the platform
Contact our team through the chat widget in your dashboard. We will check the status for you.
Common reasons for extended reviews
Missing product details: Incomplete descriptions or missing images
Provider authorization required: Certain product categories need extra verification from Stripe
Compliance checks: Products with specific regulatory requirements take longer
Weekend or holiday submissions: Reviews only happen during business hours